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Track Your Support Case

Enter the case ID from your confirmation email to see the current status of your request.

Look up your case

Enter the case ID from your confirmation email and the email address you used on the form.

Opening the link in your email works without typing anything.

Case ID
Category
Submitted
Last Updated
✅
Resolution Summary
Updates from Support

Need to follow up? Reply to your confirmation email quoting case ID , or submit a new request.

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Case not found

We couldn't find a case with that ID and email. Please check both against your confirmation email — the ID looks like MG-YYYYMMDD-XXXXXX.

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