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💬 FAQ

Common questions

Is MotoriGo free?
Yes. The Free plan lets you add up to 2 vehicles and log fuel and services. Pro adds unlimited vehicles, your full history, Saqr, expense analytics, receipts, widgets and sync across your devices — AED 19.99 a month or AED 129.99 a year. Compare plans
How do I cancel or manage my Pro subscription?
Subscriptions are managed by Apple or Google, not inside the app.
  1. iPhone: Settings → your name → Subscriptions → MotoriGo
  2. Android: Google Play → your profile → Payments & subscriptions → Subscriptions → MotoriGo
Deleting the app does not cancel your subscription.
I paid for Pro but the app still shows Free
Open MotoriGo → Settings → Restore Purchases. Make sure you are signed in with the same account you used when you subscribed. If it still shows Free, send us a request below with the category Subscription.
Can I use MotoriGo on more than one phone?
Yes. MotoriGo is on the App Store and Google Play. With Pro, sign in with the same account on each device and your cars and records stay in sync.
What is Saqr?
Saqr is MotoriGo's assistant, included in Pro. Say or type something like “Filled up for 210, odometer 50,000” and it creates the fuel log for you to check. You can also ask questions about your own records, in English or Arabic.
Where do the fuel prices come from?
We use the official UAE fuel prices, set once a month. See this month's prices and past months on Fuel Prices, or check how they affect you with the Fuel Calculator.
How do I track my support request?
Open the link in your confirmation email, or go to Track Case and enter your case ID and the email you used on the form. We usually reply within 24–48 hours.
How do I delete my account?

MotoriGo (developer: Pixelat AE) — how to delete your account and the data associated with it.

Delete your account from the app

  1. Open the MotoriGo app and sign in.
  2. Go to Settings.
  3. Tap Delete Account.
  4. Type DELETE to confirm.

Your account and all associated data are then permanently removed.

Delete data without deleting your account

You don't have to delete your whole account to remove data. In the app you can delete individual vehicles, service records, fuel logs, and odometer entries at any time — these are removed from your device and the cloud.

What gets deleted

Your profile (name, email, phone number), all vehicles, service and fuel records, odometer history, attached receipt and vehicle photos, location entries, loyalty data, and subscription status — permanently deleted from the app and our cloud (Google Firebase Firestore & Storage).

What may be kept

Records we are legally required to retain (for example, transaction records needed for tax/financial compliance) may be kept for the period required by law and then deleted. Residual copies in encrypted backups are purged within 90 days.

Can't access the app?

Submit a request using the support form below (category “Account & Security”) or email support@pixelat.ae from your account email, and we'll process the deletion.

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